Refund & Cancellation Policy
Cancelling should be as easy as subscribing. Here is exactly how it works.
1. The free trial
New accounts get a 7-day free trial and a reminder email 2 days before it ends. Cancel before it ends and no charge is ever made.
2. Cancelling
Any time, any reason, no fee, no phone call:
- In the app: Settings → Subscription → Cancel subscription. It takes effect at once and you get a confirmation email.
- By email: write to support@lumilea.site from your account address. We action it within 2 business days and back-date it to the day you wrote.
Access continues to the end of the period you already paid for; the subscription simply does not renew. We will not ask you to justify it and there is no retention script.
3. Refunds
30 days. Email support@lumilea.site within 30 days of a charge and we refund it in full, no explanation needed.
- Refunds go back to the original payment method.
- We process approved refunds within 5 business days; banks may take another 5–10 days to show it.
- Annual plans: after that window we will, on request, refund the unused whole months.
- We may decline where an account shows clear abuse, such as repeated refund-and-resubscribe cycles.
4. App-store purchases
If you subscribed through the Apple App Store or Google Play, that store handles billing. Cancel and request refunds through its own subscription settings and refund rules. Write to us if you are not sure where your subscription was bought and we will point you to the right place.
5. Your statutory rights
Nothing here limits rights you have by law. Consumers in the EEA and UK have a 14-day right of withdrawal for distance contracts; our window is offered in addition to it, not instead of it.
6. If a payment fails
We retry twice over 7 days and email you. If it still fails the subscription pauses rather than building up debt, and your data waits 90 days so you can pick up where you left off.
7. Contact
Billing questions: support@lumilea.site or the contact page. We reply within 2 business days.